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What is the source of Bonita Springs Utilities'
water?
BSU draws its water from the lower Tamiami
aquifer, a thick sequence of porous limestone
and clay beneath the earth's surface. This
valuable resource provides the safest and
highest quality water available in the
area.
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Is BSU a division of the City of Bonita
Springs or Lee County?
No, we are not operated by Lee County or
the City of Bonita Springs. BSU is a not-for-profit
cooperative, owned by our member-customers
and governed by a member-elected board
of directors.
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How do I arrange to start service to my
home or business?
Call BSU at (239) 992-0711 five business
days prior to closing on the property or
moving. Please be prepared to provide your
name, social security number, the property
address and the date of the closing or
move. Our customer service representative
will provide information about your deposit
at that time.
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How can I pay my bill?
You have four convenient options:
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Mail your payment to
Bonita Springs Utilities, Inc.
P.O. Box 2368
Bonita Springs, FL 34133-2368
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Your payment can be deducted monthly from
your bank account through an automatic
electronic fund transfer (EFT). Please
call
us at (239) 992-0711 to request the form to begin this service,
or download it by clicking here.
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Visit our office at 11860 East Terry
Street, and pay your bill in person during
business hours at our drive-though window
or
in our lobby. In the evenings and on weekends, there is a drop
box, located on the south side of the building at the drive-through
window, for your convenience.
- Register for Online Account Access by clicking here and pay your bill online by credit card.
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When is your office open?
Our lobby is open from 8 a.m. until 5 p.m.,
Monday through Friday. We suggest that
you call with routine inquiries during
those hours. However, our telephones are
answered around the clock to respond to
emergencies. Please call (239) 992-0711
to report service disruptions, waterline
breaks or other urgent matters.
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What is the utility's billing cycle?
Bills are issued monthly. Each statement
typically covers from 27 to 33 days.
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Can we pre-pay our account?
Yes, simply send a check with your account
number on it. Any amount that you pay above
the amount shown on your bill will be credited
to your account and applied against future
bills.
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How can I find my account number?
Your account number is listed on your bill;
it is the number that starts the letter "L."
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When are deposits refunded?
If the following conditions are met, your
deposit will be refunded automatically
after 18 months of continuous service:
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* if there have been no checks returned
by your bank for insufficient
funds,
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* if service has not been disconnected
for non-payment, and
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* if there have been no late payments.
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Can deposits be waived for owners?
A property owner may have the deposit requirement
waived by providing a letter of credit,
including payment record, from another
utility company. Deposit waivers are not
offered to those renting their homes.
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What is the base charge for a single-family
home?
The base charge depends on the meter size
and monthly service. The average home is
equipped with a three-quarter-inch meter,
with a monthly base charge of $10.39 for
water and $24.11 for sewer service.
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If we leave for the summer or an extended
trip, do our bills stop?
No, even if the water is turned off, base
charges for water and sewer service continue.
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If we're away for an extended time, can
our bill be sent to an alternate address?
Yes. Please note the new address on the
return portion of your bill.
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If we sell our property or move, what information
should we provide to Bonita Springs Utilities?
How far in advance should we call?
Five business days before the property
closing or the move, please have your Realtor
fax the following information to us at
(239) 947-7460:
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* The closing or moving date
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* Your name and phone number the mailing
address for the final
bill
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* The name and phone number of the new
owners/tenants
The information also may be provided to
us by phone at (239) 992-0711 or via e-mail to custserv@bsu.us
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What are capital account credits?
BSU is not-for-profit community cooperative
owned by its members. The IRS requires
the utility to annually notify its members
of the prior year's capital credit earnings.
These earnings are allocated based on your
bills. Members would be compensated for
their capital credit earnings only in the
unlikely event that Bonita Springs Utilities
permanently ceases operation. Credits cannot
be applied to current bills. If BSU closed,
its assets would be used to first pay existing
debts, and then to issue capital credits
to its members. It is important to remember
that these credits would be issued only
if the utility closed, not if a member
discontinues service.
When a member discontinues service, his
capital credits remain, but an annual account
update is no longer sent. To receive a
distribution of assets based on capital
credits if BSU closes, past members must
keep current mailing addresses on file
with the utility.
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Can I assign my capital account credits
to an heir?
Capital credit earnings can be assigned
to your successor in interest or successor
in occupancy by completing an assignment
form available at the BSU office. A deceased
member's capital credits can be assigned
to the estate or the next-of-kin, as long
as BSU has the name of a contact person
and current mailing address on file.
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How do I change my mailing address?
Download, complete, and return the form below or email the completed form or equivalent information to custserv@bsu.us.
Change of Address Form
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